I was reading an article the other day discussing pricing your services in a down economy versus a growing economy, and the takeaway was to try to maintain your current pricing. Well duh, that’s pretty friggin’ obvious right? But the last couple of years have taught us a few things:
Serving the customer – This has been the foundation to a solid business approach since the dawn of time. There have been examples of solid customer service that go beyond the everyday care and feeding of clients. Companies like Zappos, Southwest Airlines and Trader Joe’s have set themselves apart making people feel good about doing…
I think I read somewhere that within the next 5 years, 90% of the content consumed online is going to be in video format. Sure, that number includes the mass migration to watching network TV on sites like Hulu.com, but it also means people are getting busier (or lazy) with how they consume content on…