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  1. Chris Spoerl
    March 24, 2011 @ 8:28 am

    Working on the front lines of customer service with homeowners can be very frustrating. I think setting the right expectation with the customer is key. One valuable lesson I learned from my mentor Nick, was to “answer your phone ” and always call people back with good or bad news. Be prepared is the motto of the Boy Scouts, and one all business owners should adopt.

  2. Shawn Warren
    March 27, 2011 @ 12:59 pm

    Always answer my phone unless my hands are full or in the shower…Definitely call back, a person rarely gets my answering service. Sometimes it’s I that is stuck in VM pit. This is one of my pet peeves.
    Carving out a niche for sticking close to estimate, detailed communication, customer satisfaction queries as job progresses and remain true to my word are just a few of my ‘musts’ in my business model.

    Also,
    I owe you a testimony. Lot of stuff going on, still tweaking my site. Good News, pics straightened out on ‘Places’ This morning I noticed I’ve gained some of my old high ranking spots back on ‘places’ 1-5 on choice keywords…finally seeing light at the end of this dark year long tunnel

    • Darren
      March 27, 2011 @ 2:57 pm

      Good to hear about your Places page. No worries on the testimonial Shawn, when you get to it is great, I appreciate your business! As far as your business model, that makes good business sense, which is why you so good at what you do!

      Thanks for stopping by!
      -Darren