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  1. Peter Martino
    December 20, 2011 @ 8:57 am

    We use Grasshopper. It’s a great service. We also use a call answering service after hours and on weekends. Costs us about$250 a month, but in my opinion it’s well worth it to have a live voice answering the phone at all times. Don’t assume a potential customer–who doesn’t care if it’s you or any other contractor in town–will call you back (or even leave a message). Just last week I called a plumber to do some work on my heating system (I left a message). 5 DAYS later he called me back! The work was already completed by someone else. This is the same type of person that complains about not having enough work….

  2. John Buell
    December 20, 2011 @ 12:26 pm

    Thanks for the “kick in the shorts” Darren! I do miss calls, especially when running the loader. I need a flashing light or something! Grasshopper does look interesting.

    • Darren
      December 20, 2011 @ 12:45 pm

      You are welcome John! We all need one once in a while! Have a Merry Christmas!

  3. Shawn Warren
    December 22, 2011 @ 9:14 am

    YOU TELL EM DARREN!! Same goes for anyone for that matter, but yes most specialized contractors I’ve tried to deal with don’t answer their phones. Another pet peeve is not returning messages.

    That’s one thing I pride myself on at Freedom Builders & Remodelers. No silly answering service with multiple prompts. 99% of the time you will get a live person every time you call. If you do happen to get voice mail. I will return your call usually within the hour.

    • Darren
      December 22, 2011 @ 6:12 pm

      Hey Shawn! Where have you been? I hope very busy from all the work you get from reading this stuff I do here at Darren’s house of useless knowledge! I want you to have a very Merry Christmas and Happy New Year to you and yours! Let’s catch up after the new year!

  4. Shawn Warren
    December 24, 2011 @ 8:07 pm

    Merry Christmas Darren. Been well, not as busy as I have hoped, but at the last minute picking up. I have several folks helping and plans for a marketing blast starting in March. I have some other good thing finally coming into fruition sourcing Materials – (by passing ‘Big Box stores) direct. One I’m excited about, American, made in the Midwest line of quality cabinets 🙂 at very reasonable prices