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  1. Sam Bradley
    August 2, 2011 @ 12:13 pm

    With the same idea in mind, think back to a customer experience that drove you nuts. Identify what part(s) of the process made you mad and then make sure you are not doing the same thing to your customers.

    • Darren
      August 2, 2011 @ 1:17 pm

      And to add to that Sam….always check your mood at the door! Good stuff, thanks for commenting!