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2 Comments

  1. Brian Hill
    October 11, 2010 @ 10:42 pm

    Very true regarding dress. I work as an inspector primarily for homes involved in construction defect litigation. I’m often surprised at the attire some folks wear to a person’s home when providing professional servies.

    One point I think a lot of contractors and other professional service providers need to keep in mind from the homeowner’s perspective is the hourly rate. The average barista or “sandwich artist” makes minimum wage plus tips. For most contracting firms, even laborers are billed out at a rate several times minimum wage. The perception of a homeowner is often going to be “I’m paying this guy more per hour than I make, and he can’t even wear a clean shirt?”

    If you take your service offerings seriously, make sure that your overall impression isn’t compromised by sloppy communication skills, punctuality problems or bad dress.

    Keep up the good work, Darren!

    • Darren
      October 12, 2010 @ 10:30 am

      Brian,

      First of all, thanks for stopping by! I appreciate your comments. Half of sales is perception, and why lose points because your shirt is dirty? Just have another one in the truck, it is that easy.