While you are growing you have to use your small size to your advantage. The larger players in your market are all screwing up. Every day they piss off a client or customer. They can’t help it, they just do. Sure they would like to make everyone happy, but too many people inside an organization…
Serving the customer – This has been the foundation to a solid business approach since the dawn of time. There have been examples of solid customer service that go beyond the everyday care and feeding of clients. Companies like Zappos, Southwest Airlines and Trader Joe’s have set themselves apart making people feel good about doing…