Skip to content


  1. Alicia
    November 23, 2010 @ 8:26 am

    Thanks, Daren, very helpful piece.

    I was wondering what you thought about automated responses from business emails/contact forms. I personally find them useless and a little irritating. If I contacted a contractor, I want to hear from them, not a formulaic responses telling me that they will eventually get back to me.

    Would love to hear your thoughts given the above article.

    • Darren
      November 23, 2010 @ 8:38 am

      I agree, automated responses (for the most part) are useless at best, damaging at worst. There are however, ways to create them so they don’t look so bad. Obviously, the best response is by reaching out to the home owner right away, but that is often times tough to do when you are knee deep in someone’s bath water. I also don’t like answering services for that matter. I recommend the identity plans many office space companies offer. It is a bit more expensive, but the only impression many home owners get of the contractor’s business are the way they handle the phone, their work trucks, and their appearance. So make all 3 the best they can be.

      And by the way Alicia, thanks for stopping by and commenting!


    • john shearer
      April 24, 2011 @ 12:15 pm

      Darren I read this a while back…came back to post feedback. Well written and helpful I changed my stuff right away after reading this last year.

      • Darren
        April 24, 2011 @ 1:24 pm

        Great to hear John, hope it has helped. Thanks again for stopping by and commenting!


  2. Nick
    November 26, 2010 @ 10:40 am

    Great article I never gave much thought to something so simple as my contact page. Thanks

    • Darren
      November 26, 2010 @ 12:21 pm

      You are welcome Nick, that’s why I am here! Thanks for stopping by and commenting!

  3. Chris
    November 28, 2010 @ 7:13 pm

    Great point Darren, when I use them as a consumer, I don’t want to give up a lot of info, I want to be contacted!
    What about a captcha? I hate them personally, so I don’t use them, but I am getting so tired of the Viagra ads!

    • Darren
      November 28, 2010 @ 7:55 pm

      In order to make it easier to your user, avoid captcha if possible and get yourself the full version of askimet. And if that still doesn’t work, you gotta live with the SPAM because at the end of the day, you want it to be easier for your readers, so take the burden onto yourself, and thanks for stopping by and commenting Chris!

  4. Chris Spoerl
    March 22, 2011 @ 7:25 am

    Well said again Darren. Since taking your advice about inserting a contact form – ” 2 new leads in 48 hours ” You are the Yoda Of Marketing.

    • Darren
      March 22, 2011 @ 7:38 am

      Thanks Chris, and congrats on the new business. That’s what it is all about!