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3 Comments

  1. John Buell
    August 30, 2012 @ 10:43 am

    Excellent points Darren! It seems like one of the “basics”, but I’ve noticed over the years that if I am going to be late for an appointment, even by five minutes, a simple call to let the customer know goes a long way toward keeping them happy. Also, It’s surprising how many customers tell me that my competition won’t even return a phone call to set an appointment, or make one and then never show up at all.

    • Darren
      August 30, 2012 @ 10:47 am

      Thanks John for stopping by and commenting!

  2. brian
    September 4, 2012 @ 11:03 pm

    EXACTLY!