Close more sales by having a solid game plan in place before you ever sit down with your prospect. A series a well-thought out questions (and rebuttals) will go a long way in helping you close more deals. And by asking your prospects questions, you allow them to think they are in charge because they are doing all the talking. So let them talk, let them talk themselves right into doing business with you! If you need help doing this, I talk about it at length in my sales guide, check it out.
Yesterday, I started a post about selling and sales, and why people buy. Today, I am going to list the 4 reasons why people buy and talk a little bit about the selling process. Ready?
People buy for all kinds of reasons, and despite numerous studies on the subject, no one has actually nailed down what selling skills or tactics work the best. But, the following reasons have been documented in many studies:
1. Expertise – The achieved level of skills and knowledge possessed by an individual. In other words, people buy from people they believe to be experts.
2. Empathy – The ability to identify and understand some one else’s perceptions and feelings. Translation – people tend to buy from people they perceive to be like them.
3. Enthusiasm – The passionate interest in a subject or eagerness to do something. The more pumped you are, the more people tend to buy from you.
4. Ego – The appropriate level of a person’s idea of their importance or worth. Ego really is a critical factor that can either help or hinder your sales progress.
Now, the degree to which any of these factors plays a role in your client’s perceptions can vary throughout the sales process. For instance, at the beginning of the sale, when first meeting the client, too much enthusiasm and/or ego can be a turn-off. It is important to gauge the client’s reactions and adjust.
So focus on the Client
In order for your client to come to a mutual understanding of needs and possible solutions, you have to first determine their needs. From the initial contact, keep your client involved through questioning techniques and active listening skills. You do this through the entire sales process, or the stages of selling.
Now onto the stages of selling
Each step of the sales process goes hand-in-hand with the stages of the process that a client goes through when they are making a buying decision.
- Need – The client has a need you can solve.
- Proof – You have to prove to the client that you can solve their needs; build credibility in your company, in your product or service, and in you as the person performing the task.
- Risk – The client feels a perceived risk; will the cost be worth the benefit? Will it be what they wanted?
You add value by how you sell
You aren’t simply selling a new bathroom or lawn service; you are establishing and building a lasting relationship. That relationship is based on matching the benefits you the contractor provide to your client’s needs, and by adding value through the way you sell. Your relationship with your clients depends to a large degree on how they perceive you, as well as how they view your proposed program. So brush up on your selling skills, learn how to read your prospect and always treat each sit as if it were the most important to your business…because it is!
These 2 posts are from my ebook on selling for contractors. If you liked these posts and think you might benefit from the rest of the guide and other training materials, you can check it out here.
Yesterday I sat in on a sales call webinar on RemodelCrazy.com given by Darren Salyer of Absolute Basement Finishing, LLC. (Disclosure: Darren is a client of mine) and Christopher Wright of WrightWorks, a home remodeling contractor located in Indy. Both talked about what has made them successful in the trades and how they have honed their selling skills to move prospects to write them big checks for the great work they do.
I thought the conversation was invaluable for new recruits and grizzled vets alike who fight everyday trying to make a living while selling to Joe Public. After the call, I got to thinking about the topic of selling and how that one particular skill-set along with product knowledge could be the deciding factor in whether or not you make it in your construction business. So, I thought I would kick it around here with you to see what your thoughts were.
The MO of selling
There is an MO to selling, or mode of operating that isn’t profit-driven, although that is the byproduct. The primary MO of selling has to be your ability to present your skills in a logical fashion that builds trust, instills integrity and conveys an intimate understanding of your product and/or service. After that it’s all horseshoes.
Take my business for example
I have three core principles to running my company, and you can see them everywhere. In my slogan, my headlines, my business card. The way I deal with clients. I treat everyone like a friend who I am just passing along my knowledge to for them to use as they see fit. It really is a simple philosophy that works for me and the clients I serve. It is s what I believe in most and I think it is the backbone to a solid business idea.
Help Contractors Sell More, Advertise Better & Market to Buyers
And that’s it. That has been my beacon in the night when all else fails because it centers me and defines what I do for you, MY client. What’s yours? How are you defining what you do for your clients? How are you selling to people? Are you good at it? Do you think selling is about how good you are or is it more about why people buy? We’ll talk about it, but before this post gets too long, I am going to make it a 2-parter. So tomorrow, we are going to talk about…
Why People Buy
So make sure you check in!